Contact Us
We're here to help
Whatever your question — which frankincense grade suits you, tracking an order, a custom gift request, or a wholesale order — the Luban Doha team is ready to respond.
Contact Information
- Email: info.lubandoha@gmail.com
- Business Hours: Saturday – Thursday, 9 AM – 9 PM (Doha Time)
- Location: Doha, State of Qatar — We serve all regions of Qatar and the GCC countries
- Expected Response Time: Within 2 hours during business hours
Before you message us
Many questions have a ready and detailed answer:
- Frequently Asked Questions — Differences between frankincense grades, burning methods, and payment methods
- Shipping Policy — Delivery times, costs, and tracking
- Refund Policy — Conditions and steps
- About Us — Our criteria for selecting frankincense
Wholesale and Event Orders
We offer special prices for large orders: employee gifts, events, weddings, and majlises. Send us the quantity, budget, and required date, and we will send you a detailed offer.
If you received a damaged or incorrect product
Contact us within 48 hours of receipt, and attach photos of the product, packaging, and order number — and we will arrange a replacement or full refund at our expense.
Send us a message
Fill out the form below and please include the order number if your inquiry is about an existing order, to expedite the response.